Refund Policy

Thank you for shopping at top-fantasydildo.com! We strive to ensure that our customers are highly satisfied with their purchases. If for any reason you are not completely happy with your order, please read our comprehensive refund policy outlined below.

1. Eligibility for Refunds:

1.1. We accept refund requests exclusively for products purchased directly from our website at www.top-fantasydildo.com.

1.2. To qualify for a refund, you must submit your request within 180 days of the purchase date. Unfortunately, we cannot process refunds requested after this period.

1.3. Refunds can only be issued for unused and unopened products in their original packaging. Items that have been opened, used, damaged, or are not in their original condition are not eligible for a refund.

2. How to Request a Refund:

2.1. To initiate your refund request, please contact our customer support team and provide the following information:

▪ Your order number

▪ The email address used for the order

▪ The reason for your refund request

2.2. Our customer support team will review your request and guide you through the necessary steps for processing your return.

3. Return Shipping:

3.1. If your refund request is approved, we will provide detailed instructions for returning the product(s). You will be responsible for any return shipping costs unless the return is due to our error (e.g., incorrect or defective items).

3.2. We recommend using a trackable shipping service when returning items to ensure safe delivery. We cannot guarantee receipt of your returned item(s) without valid proof of return.

4. Refund Processing:

4.1. Once we receive the returned product(s), our team will inspect them to verify their eligibility as outlined in section 1.3.

4.2. If the returned item(s) meet the refund criteria, we will initiate the refund process. The refund will be issued using the original payment method. Please allow some time for the refunded amount to appear in your account, depending on your payment provider.

5. Non-Refundable Items:

For hygiene and safety reasons, we do not accept returns in the following cases. This policy is in place to protect our customers, so please choose your items carefully.

▪ Incorrect items or colors cannot be exchanged for different ones.

▪ Used items cannot be returned.

6. Contact Us:

If you have any additional questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide any necessary clarification.